This Privacy Policy describes the policies and procedures of Djerba Travel & Services ("us", "we", or "our") regarding the collection, use, and disclosure of personal data when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with the initial letter capitalized have meanings defined under the following conditions. The definitions have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Service: The Website djerba.com.tn, accessible from https://www.djerba.com.tn
• Personal Data: Any information that relates to an identified or identifiable individual.
• Usage Data: Data collected automatically when using the Service.
• Cookies: Small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history.
• Company: Djerba Travel & Services, Djerba, Medenine, Tunisia.
• You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

• Personal Data: While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include:
  • Contact Information: When you book hotels through our travel agency section, you may be required to provide your name, email address, phone number, and other contact details.
  • Booking Details: When making a hotel reservation, you may provide details such as your stay period, the number of people, and the ages of any children. This information is used for searching accurate results and is not stored.
  • Account Information (optional): You have the option to create an account on our Platform to save your data and track your booking history. If you choose to create an account, we will collect and store your username, password, and any other information you provide in your account profile.
• Usage Data: Usage Data is collected automatically when using the Service. This may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, and other diagnostic data.

Use of Your Personal Data

We may use Your Personal Data for various purposes, including:

• To provide, maintain, and improve our Platform and services.
• To personalize your experience on our Platform.
• To process and fulfill your hotel reservations.
• To communicate with you about your bookings, updates or changes to our Platform, and promotional offers.
• To respond to your inquiries, comments, or requests.

Disclosure of Your Personal Data

We may share Your personal information in the following situations:

• With Hotels: We may share your contact information and booking details with the hotels you book through our Platform for the purpose of completing your reservation.
• With Service Providers: We may share your information with third-party service providers who assist us in operating our Platform and providing our services.
• Law enforcement: We may disclose your information if required to do so by law or in response to a subpoena or court order.
• Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

We take reasonable measures to protect the information we collect from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: contact@djerba.com.tn

By visiting this page on our website: https://www.djerba.com.tn/contact

By phone number: (+216) 98 81 62 10